Shipping & Returns
Shipping & Pick-up Policy
Shipping:
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We offer reliable shipping options to ensure your handmade ceramics arrive safely. Ready-to-ship items (from the Clay-ground) typically ship within 3-5 business days
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Custom orders take about 4-6 weeks to complete
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Shipping costs will be calculated at checkout based on your location and the weight of your order.
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Please note that once your order is shipped, please refer to your tracking number as we are not responsible for any delays caused by the shipping carrier.
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Pick-up:
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Local pickup is available at 137 Main Street, Markham (Village Pottery).
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After placing your order, you will receive a confirmation email with pickup instructions. Please allow 2-4 business days for your order to be ready for pickup.
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When picking up, please bring a copy of your order confirmation for verification.
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If you have any questions or need assistance, feel free to reach out!
Return & Exchange Policy
Returns and Exchanges
All custom items are final sale.
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Damages and Issues
Contact us immediately if the item is damage or if you receive the wrong item. Please email us as soon as possible at monicagraceceramics@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.